RENO, Nev. (KOLO) – Crissy Cowan says she’s loved Taylor Swift since she was a teenager. The fan was trying to get concert tickets for Swift’s first tour in five years when they went on sale last week.
“I’m going to really try not to get emotional because I’ve literally been crying since Ticketmaster crashed,” Cowan said.
Cowan never got a ticket, despite pre-registering and securing a verified fan code from Ticketmaster.
“As soon as I put the tickets in my cart and went to the checkout, it was like, ‘Sorry, these tickets are no longer available,’ and then … every time I tried to get the tickets, it did,” explained you.
Cowan was hoping to bring her nine-year-old daughter to the show, who has been singing Swift lyrics since she could speak.
But Cowan and her daughter aren’t the only fans who left the sale empty-handed. Many others have done the same and say Ticketmaster should be held accountable.
The Nevada Attorney General said it had received complaints about the company and shared a tweet that said They “investigate the company for suspected deceptive or unfair trading practices.”
Several other attorney generals are also investigating, including Pennsylvania, Tennessee and North Carolina.
“I absolutely think it’s their fault,” Cowan said.
“If I owned a business and had 20 items for sale, I wouldn’t promise 50 people in a Facebook ad that they own it knowing I have a limited supply.”
Ticketmaster issued a statement on their website stating, “Demand for tickets to Taylor’s tour has broken records and parts of our website.”
The company said it had 3.5 billion system requests on the presale day, four times its previous peak.
“I really thought this would be a way for me to give my child an experience that she would remember for the rest of her life,” Cowan said.
While Cowan is disappointed, she says her family will just “shrug it off.”
“Shaking off would probably be best [song] and frankly, that was what had to be done here. We’re going to have to shake it off,” she said, laughing.
We have contacted the attorney general’s office for more information on the investigation and a representative said he was unable to comment at this time.
However, they encourage anyone who feels they are a victim of unfair business practices to file a complaint on their website.
Copyright 2022 KOLO. All rights reserved.